We have corrected the issue: - We are automatically resending emails for all active email campaigns that started within the past 2 days. - For older campaigns, please reach out to Hownd support (support@hownd.com) to get them manually resent.
All scheduled and future email campaigns will not have this issue.
Thank you for your patience.
Posted May 27, 2022 - 23:51 UTC
Identified
The issue has been identified and we are working to implement a fix...
Posted May 27, 2022 - 22:48 UTC
Investigating
We are currently investigating an issue in which claim links from sent emails are not working. This is impacting both FetchRev and Hownd. Stay tuned for updates.
Posted May 27, 2022 - 18:36 UTC
This incident affected: FetchRev (LMA) and Hownd (Merchant Web).