Most systems are now back up and running. There may be a few hiccups as we get back to full speed, but the major issues are behind us. We apologize the inconvenience and look forward to continuing to serve you.
Posted Jan 10, 2022 - 03:55 UTC
Monitoring
Lots of progress across the board: - All promo portals and promo streams are working - All promo landing pages and their images are working - Website popups are working - MyHownd promo access and redemptions are working as expected
Updating the status of multiple components to account for the updates. Most users of the platform will now see minimal, if any, impact.
Additional work continues on tweaking performance and on mail sends...
Posted Jan 09, 2022 - 19:45 UTC
Update
FetchRev redemption app should now work: Log into your FetchRev account, click the "Redeem Vouchers" button, and it should get you to the redemption app to look up and redeem consumer vouchers!
Posted Jan 09, 2022 - 04:32 UTC
Update
Hownd Merchant Redemption is now working - all Hownd merchants should be able to log in, look up, and redeem promos.
We are currently working to resolve FetchRev merchant redemption...
Posted Jan 09, 2022 - 03:56 UTC
Update
Landing pages are back and so are promo portals - but we're still working on the missing images and it remains a priority to get redemption apps back into the mix. Stay tuned.
Posted Jan 09, 2022 - 01:34 UTC
Update
We continue to work through this issue: Priority is on getting the redemption app working. In the meantime, FetchRev merchants can log into their accounts and look up and redeem promos in the "Campaigns" section. Stay tuned for more updates.
Posted Jan 09, 2022 - 00:29 UTC
Update
We continue to work on this issue - multiple components are coming back online, but still more to do...
Posted Jan 08, 2022 - 21:54 UTC
Identified
We are experiencing an Amazon AWS issue. We apologize for the inconvenience and our Engineering team is working around the clock to resolve the situation. We expect services to continue coming back online over the next hours and days. Again, we apologize for the inconvenience and look forward to serving you again soon.
Posted Jan 08, 2022 - 18:48 UTC
This incident affected: FetchRev (LMA), MyHownd, and Hownd (Merchant Web).